Austin Amplifier repairs all types of tube amplifiers and certain types of solid-state amplifiers. Please call ahead and ensure that we service/repair your specific make of amplifier. If you have specific budget concerns, please lets us know when you call. We will evaluate your situation and work with you on the best overall outcome.
If you have specific scheduling needs with your amplifier, please let us know when you call. We will inform you of our current cycle time, and in some cases, accommodate rapid return. We ask that if your schedule is not time sensitive that you let us know. We appreciate taking time on your amp to ensure the best possible results. If you require same-day service or repair additional fees will apply.
If your amp needs service:
Please schedule a drop-off time by phone.
When a plan has been agreed on; please bring the amplifier to Austin Musical Exchange LLC. (They are a separate business and do not support amplifier repair activities. Instead, they provide every other service working musicians need and allow Austin Amplifier to support your musical electronics.) We will pick up your amp from their location, and place your amp in our service que. When the amp gets on our bench we will clean it up, and proceed with repair, per your direction. We will rebias or balance the tubes where applicable. If we are unsure of what repair is required, we will call you.
When service is complete, the amplifier will be moved to our burn-in and final testing stage. We will call you when it passes our outgoing tests. Labor fees and parts cost will be applied to your detailed bill to be paid at pick-up.
If your amp needs onsite repair:
Please schedule a time on the phone. We will schedule a time to visit your location and service there. We will explain the cost of repair and provide an anticipated time-frame. You can decide to not repair your amp, but minimum fees will apply if we arrive onsite.
If your amp needs to be recycled:
Austin Amplifier accepts unwanted working and broken amplifiers for reuse or recycling. We donate to local music charities and do our best to do the most good with what we have. If you have gear that you are done with, bring it to us. We will act in the best interest of Mother Earth and our developing musical community.
IMPORTANT NOTE: Property that is left at Austin Amplifier for more than 90 days is considered forfeited and will be recycled. We do not want anymore amps, we are very limited on space and must remain focussed on active projects. Stagnant amplifiers will be dispositioned in whatever manner necessary